Adjustments Coming After Water Bill Errors
If your water bill was incorrect recently, you are not alone. About 49,000 West Virginia American Water customers' monthly bills have been adjusted to correct billing errors. The company says the errors happened with the transition to a new billing software system back in May. Adjustments are coming on the next bill. About a thousand customers will see a new charge, because a surcharge paid to local governments was inadvertently left off.